Autoresponders

Auto-responders are email messages that are sent automatically when an email arrives for a specific email account. auto-responders are most commonly used for an “Out of Office” style message to inform your correspondents that you are not available, without you having to reply manually.

You can have more than one auto-responder on one account. You can use plain text or include HTML code in the auto-responder, and choose from a wide variety of character sets.

To add an auto-responder:

  1. Click on the Auto-Responders link in the Mail Menu area.

  2. Click on the Add AutoResponder link.

  3. Enter the address of the account that the auto-responder responds to in the Email field.

  4. Enter your name or address in the From field. You do not have to put anything in this field.

  5. Enter the subject line of the auto-responder in the Subject field.

  6. Click on the required character set for this auto-responder from the Character Set drop-down list, if required.

  7. Click on the HTML Message tick box if you want to include HTML code in the auto-responder.

  8. Enter the auto-responder message in the Body field. You can not use HTML code in this field – plain text only.

  9. Click on the Create button button.

Adding an auto-responder

Modify an auto-responder if you need to alter the details of the message or if you set it to the wrong account.

To edit an auto-responder:

  1. Click on the Auto-Responders link in the Mail Menu area.

  2. Click on the Edit button button next to the auto-responder that you want to edit.

  3. Edit the Email, From, Subject, Character Set, HTML Message, and Body fields as required. Refer to Auto-Responders if you are not sure what you can do in each field.

  4. Click on the Create button button to edit the auto-responder.

Editing an auto-responder

Delete an auto-responder when you no longer need to use it. If you use the auto-responder at frequent intervals, such as an “Out of Office” message, you can modify it to point to a nonexistent email account, such as store@yourdomain.com, and then simply change the account name back when you need it again. Refer to Editing an auto-responder for more information.

To delete an auto-responder:

  1. Click on the Auto-Responders link in the Mail Menu area.

  2. Click on the Delete button next to the auto-responder that you want to delete.