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Home Monday, 07 July 2008






   

The server has been moved and all sites and services appear to be functioning correctly. Please contact support if you find a problem since the move.



Advanced Spam Handling Techniques

Our newest help document outlines how to use the filtering available in your control panel to cut down the amount of spam you are receiving in your email accounts.



Welcome to our support site.

If there are problems with a server we will post the information here. Also you can reach us via the Contact Us menu item.




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Backup   PDF  Print  E-mail 
The Backup area allows you to download the daily backup file of your entire web site, or a particular MySQL, alias, or filter backup file. If your computer crashes, or your personal backups are destroyed, these files allow you to recover your site in a convenient manner(you could also use FTP to download each file - more control, but it would take longer).

How often a backup is created is decided by your web host. Contact your hosting administrator for more details.

Important: You should keep your own backup copy of your web site as well. Do not rely solely on the backup provided by your web host. Having multiple backups in different locations provides security against permanently losing information.

Note: A complete web site backup file includes everything - from web pages to images to scripts to access logs. A large site will have a large backup file, and will take some time to download.

To download a backup file:

  1. Click on the Backup link in the Access Menu area.

  2. Click on the link underneath the required area to download today's backup file. Refer to Generating a backup if you need to generate a backup first before downloading it.

    Note: To download any previous stored backups, click on the Generate/Download a Full Backup link, and click on any backup that is listed.

    Downloading a backup file

  3. Save the file to disk.

    Note for Windows users: This file is in .tar.gz format (a GZIP archive file that contains a TAR archive file). This is a common archive format used on Unix machines, in the same way that .zip is a common Windows archive format. Most compression utilities should be able to uncompress a .tar.gz file.

You can generate a backup at any time. This is useful if you have just made some changes to the site and you do not want to have to wait for the routine backup (usually daily or weekly) before downloading the backup.

To generate a backup:

  1. Click on the Backup link in the Access Menu area.

  2. Click on the Generate/Download a Full Backup link.

  3. Click on the location for the backup from the Backup Destination drop-down list. The following locations are available:

    • Home Directory - Saves the backup in the public_html level of your site.

    • Remote Ftp Server - Saves the backup on a specified remote FTP server.

    • Remote Ftp Server (passive mode transfer) - Saves the backup on a specified remote FTP server that will only accept passive (PASV) mode FTP transfer. Please refer to your hosting administrator or the remote FTP server if you have questions about passive mode transfer.

  4. Enter your email address in the Email Address field. An email will be sent to this address when the backup has completed.

  5. Enter the FTP address, user name, and password in the Remote Server, Remote User, and Remote Password fields if you are saving the backup file at a remote location.

  6. Click on the Generate Backup button button. An email will be sent to the specified address when the backup has finished and can be downloaded.

Generating a backup

Restoring your web site from a backup

In the unlikely event that your web site or other files are deleted from your web host's servers, you can restore the web site using your most recent backup file.

To restore your web site from a backup file:

  1. Click on the Backup link in the Access Menu area.

  2. Click on the Browse button button next to the relevant area that you want to restore.

  3. Search for and double-click on the relevant backup file (in .gz format).

  4. Click on the Upload button button.

    Note: You may need to wait for a few minutes to upload and restore a large web site file.

Restoring your web site from a backup file



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