Please provide all of the information so that we may Whitelist a domain being improperly filtered as spam. Please note that if the only filter which improperly identified the email as spam is SpamAssassin, you will need to whitelist the sender in the SpamAssassin controls in your control panel email settings. Also if SpamAssassin identified the email as spam in addition to the server level filters identifying it as spam, you need to add the domain to your SpamAssassin whitelist.

So if you see the following in the header of the message:

X-Spam-Status: Yes

You will need to add the domain to your SpamAssassin whitelist. When you do so, you can either use the exact email address like someuser@somedomain.com or use a wildcard to whitelist all users at a domain with *@somedomain.com

Your Name

Email Address

Your Webhosting Acct Name (what you log in with)

Your Domain Name (the site you have hosted with us)

Spam Filter Details You will need to look at the message header to provide full details so we know which whitelist to add the email sender to.

Email Address Filtered as Spam that should be whitelisted.

Just filter the one address or all email from the domain Just WhiteList the one email address    WhiteList all emails from this domain

Please Check all boxes that apply To Identify which filter(s) improperly identified a message as spam, please check all boxes that match what you found in the message header.

X-cohost1-MailScanner-SpamCheck: spam

X-youreasyweb-MailScanner-SpamCheck: spam

X-DUL-Warning:

Please Paste the header from the email here

= Required Field