Email Questions

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What is the maximum email I can have?

You are limited by 2 factors.

1. The quota you have assigned to a particular mailbox, by default the system assigns 10 megabytes but you can change that larger or smaller. See the Cpanel documentation on this feature.

2. The amount of storage available on your account. If for example you have a 50 megabyte account and your web pages take up 25 megabytes, you would have a total of 25 megabytes available to all of your email accounts regardless of what individual mailboxes are set at.

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Why do I get Relaying Denied errors?

You will receive this message when trying to send e-mail without having checked for incoming mail within the last 30 minutes. You should be able to overcome this error by checking your mail and trying to send the message again. Continue reading

What is the Host not Found error about?

This message is sent back to you from the SMTP server. The server is telling you that the “host” you tried to send e-mail to does not exist. The “host” is the domain name proceeding the “@” in the e-mail address. In the case of jason@dogbits.com, the host would be dogbits.com. If you tried to send a letter via Postal mail to a non- existant address, the letter would eventually come back to you with “address unknown” stamped on it. Similarly, if the host does not exist, e-mail cannot be delivered, and it is returned to the sender with a similar message. You will need to verify the spelling of the domain name. Make sure this domain name exists (is registered and in use) or mail sent to this domain will continue to bounce. Continue reading

Bounce with Recipient rejected by the SMTP Server message?

This error usually occurs when one or more of the recipients of your e-mail message has an invalid e-mail address. For example, if you forget to put an “@” in the e-mail address, the SMTP server will automatically reject the message and it will not be sent. You will need to look at the recipient or recipients of your e-mail and make sure the syntax (username@yourdomain.com) is correct. Continue reading

Why do some messages bounce back to me?

There are many reasons this can happen, but e-mail “bouncing” back to the sender is usually caused by one of three conditions:

  • The domain of the recipient’s e-mail address does not exist.
  • The e-mail address of the recipient no longer exists.
  • The SMTP server used by the recipient’s domain was not reachable for a long period of time.

By “bouncing”, your original e-mail message is routed back to your Inbox with a standard error message producted by the SMTP server. This error message should give you a good indication of the problem.

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Why is some of my Email delayed?

Many factors contribute to the overall transit time for an e-mail message. E-mail sent to users at your domain through your account will be delivered immediately because the e-mail is delivered locally on our network. The biggest cause for delay in mail delivery is that the intended recipient’s SMTP server is unreachable. For example, if you were to send an e-mail to joe@somedomain.com, our SMTP server would first make sure that the domain name “somedomain.com” exists. If it does not, the mail is sent back to you with a “host not found” error. Next, the e-mail is sent to the SMTP server for somedomain.com. If the SMTP server is unreachable, your SMTP server will try again for anywhere from the next 4 hours to 5 days. This is the number one cause for e-mail delivery delays: problems reaching the receiving SMTP servers. Another potential cause for delay may be routing problems between our servers and “somedomain.com”. We assure our clients that once you have sent your outgoing mail through your SMTP server, it is automatically sent out for delivery. Beyond this, there is nothing we can do to speed up the delivery time for e-mail. Continue reading

Why can’t I send email out?

This is a fairly broad problem and can be the result of several factors. Please go through this list and eliminate each possible cause:

  • Make sure you have your outgoing SMTP Mail Server set to mail.yourdomain.com.
  • Make sure you have a connection to the Internet when trying to send outgoing mail.
  • Make sure your domain name is pointing at our name servers.
  • Make sure you have first checked for new e-mail before sending outgoing mail.
  • Make sure that all recipients have a valid e-mail address.
  • Make sure that your Local Area Network or Internet Service Provider are not blocking access to port 25. You can try port 26 to see if they are not blocking it as well.

If all these requirements are met, there should be no other reason that you cannot send outgoing e-mail through your SMTP server. The most common problem is that a client will forget that they must first check for new e-mail before attempting to send. Additionally, new clients usually have this problem while their domain name is in the process of propagating or is in the process of being transferred to Workingdogs or Dogbits, in which case they must simply wait for propagation to take place.

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Can I send Spam or Unsolicited Email?

Absoultely not. Sending out unsolicited e-mail from your virtual server is a direct violation of our Acceptable Uses Policy. Please read our section regarding the Anti-Spam Policy. This policy includes sending unsolicited e-mail using another SMTP server referencing any websites hosted by us. We have “zero-tolerance” for violations of this policy. Failure to abide by this policy by anyone using your mail server will result in termination of your account without eligibility for a refund.

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What are my mailserver settings?

Use the following syntax for your SMTP (outgoing) Mail server:

mail.yourdomain.com

Your POP (incoming) Mailserver is also:

mail.yourdomain.com

If you have domain name pointers, you must use your primary domain name (not any domain pointers). Using a domain name pointer as your SMTP server will not work and you will encounter problems sending e-mail from your account.

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