Yearly Archives: 2004

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Advanced Spam Handling Techniques

SPAM just gets worse, so we have implemented some things on the server which you can utilize within your control panel to cut over 95% of it out. This document details how to implement these features. Continue reading

Using FTP

Flash Tutorials on how to use popular FTP programs. Continue reading

Using our Helpdesk

Flash Tutorials on how to use our HelpDesk system Continue reading

Using Frontpage

Flash Tutorials on how to use the popular Frontpage Editor Continue reading

cPanel XController Tutorials

These Flash Tutorials show you how to use most of the XControler control panel options available to our customers. Continue reading

What is the maximum email I can have?

You are limited by 2 factors.

1. The quota you have assigned to a particular mailbox, by default the system assigns 10 megabytes but you can change that larger or smaller. See the Cpanel documentation on this feature.

2. The amount of storage available on your account. If for example you have a 50 megabyte account and your web pages take up 25 megabytes, you would have a total of 25 megabytes available to all of your email accounts regardless of what individual mailboxes are set at.

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Why do I get Relaying Denied errors?

You will receive this message when trying to send e-mail without having checked for incoming mail within the last 30 minutes. You should be able to overcome this error by checking your mail and trying to send the message again. Continue reading

What is the Host not Found error about?

This message is sent back to you from the SMTP server. The server is telling you that the “host” you tried to send e-mail to does not exist. The “host” is the domain name proceeding the “@” in the e-mail address. In the case of jason@dogbits.com, the host would be dogbits.com. If you tried to send a letter via Postal mail to a non- existant address, the letter would eventually come back to you with “address unknown” stamped on it. Similarly, if the host does not exist, e-mail cannot be delivered, and it is returned to the sender with a similar message. You will need to verify the spelling of the domain name. Make sure this domain name exists (is registered and in use) or mail sent to this domain will continue to bounce. Continue reading

Bounce with Recipient rejected by the SMTP Server message?

This error usually occurs when one or more of the recipients of your e-mail message has an invalid e-mail address. For example, if you forget to put an “@” in the e-mail address, the SMTP server will automatically reject the message and it will not be sent. You will need to look at the recipient or recipients of your e-mail and make sure the syntax (username@yourdomain.com) is correct. Continue reading

Why do some messages bounce back to me?

There are many reasons this can happen, but e-mail “bouncing” back to the sender is usually caused by one of three conditions:

  • The domain of the recipient’s e-mail address does not exist.
  • The e-mail address of the recipient no longer exists.
  • The SMTP server used by the recipient’s domain was not reachable for a long period of time.

By “bouncing”, your original e-mail message is routed back to your Inbox with a standard error message producted by the SMTP server. This error message should give you a good indication of the problem.

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